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620 วารสารการแพทย์แผนไทยและการแพทย์ ทางเลือก ปีที่ 20 ฉบับที่ 3 กันยายน-ธันวาคม 2565

A Study of Preparedness, Knowledge, Attitude, Motivation, and Other Related
Factors Associated with Personnel’s Readiness to Participate in a Hospital
Accreditation (HA) Assessment Program

Ratchadaphon Buamahakul , Thanwa Buamahakul
*
Thai Traditional and Integrated Medicine Hospital, Department of Thai Traditional and Alternative Medicine,
Khlong Maha Nak Sub-District, Pom Prap Sattru Phai District, Bangkok 10100, Thailand
* Corresponding author: miuoka2@hotmail.com

Abstract

The Thai Traditional and Integrated Medicine Hospital, located in Bangkok, had a plan to participate in the
Institute of Thai Traditional Medicine (TTM)’s hospital accreditation (HA) assessment program in order for it to
become Thailand’s first Thai traditional medicine hospital with HA certification. As the majority of the hospital’s
staff members are TTM doctors and TTM assistants, who had little experience in the quality assurance process,
they were not confident in getting assessed. So this study aimed to determine the levels of preparedness, knowledge,
attitude, motivation, and other factors that affect staff readiness to join the HA process at the hospital. The study
involved 150 hospital personnel including TTM doctors, TTM assistants, traditional Chinese medicine (TCM)
doctors, TCM assistants, research assistants, patient helpers, pharmacists, registered nurses, general administration
officers, and general service officiers. Data were collected and then analyzed using descriptive statistics and statisti-
cal correlation analysis to determine factors related to staff readiness. The results revealed that the respondents had
a moderate level of readiness to be assessed, a low level of knowledge of quality assurance work, and a moderate
level of attitudes and motivation towards quality development. Regarding the factors related to personnel’s quality
development , their responsibilities, receipt of HA information, participation in the hospital quality development
committee, knowledge, attitudes and motivation were significantly associated with the readiness to join the HA
process (P = 0.05). As a result, three projects were designed and implemented to enhance staff readiness and
ensure their passing of the HA assessments as follows: training on quality development; provision of staff welfare
(drinking water, meals and recreational facilities); and assignment of each and every staff member to be a member
on one of the hospital quality development teams.

Key words: hospital accreditation, knowledge, attitude, motivation

บทนำ�และวัตถุประสงค์ เพื่อยกระดับศักยภาพงานการแพทย์แผนไทยให้มี

ในปีงบประมาณ 2564 กรมการแพทย์แผนไทย คุณภาพและความปลอดภัย สามารถตอบสนองต่อ

และการแพทย์ทางเลือก มีนโยบายให้มีการพัฒนาและ ปัญหาและความต้องการของประชาชนผู้มารับบริการ
รับรองคุณภาพงานการแพทย์แผนไทยเป็นครั้งแรก โดยมีเป้าหมายเพื่อเป็นโรงพยาบาลเฉพาะทางการ
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